Question 1

Does COIT offer storage for my belongings during restoration?

Accepted Answer

In most cases, yes! We provide secure, climate-controlled storage while your home undergoes restoration. Contact your local COIT to confirm if this option is available.

Question 2

Does insurance cover content restoration?

Accepted Answer

Most homeowners insurance policies cover fire and water-damaged contents. COIT works with insurance adjusters to document salvageable items.

Question 3

Can COIT restore family heirlooms and antiques?

Accepted Answer

Yes! We specialize in delicate restoration techniques to preserve valuable and sentimental items.

Question 4

How does COIT restore smoke- or water-damaged belongings?

Accepted Answer

We use advanced techniques, including:Ultrasonic cleaning for soot-covered itemsFreeze-drying for water-damaged documentsOzone and thermal deodorizationElectronics decontamination and drying

Question 5

What is content restoration?

Accepted Answer

Content restoration is the specialized cleaning, deodorizing, and repairing of personal belongings affected by fire, water, or mold damage. COIT restores:FurnitureElectronicsDocuments and booksClothing and textilesPhotographs and artwork

Question 6

Does insurance cover water damage restoration?

Accepted Answer

It depends on the cause and source of the water. Sudden damage (like a burst pipe) is usually covered, but gradual leaks may not be. Groundwater entering the home is typically not covered unless you have flood insurance.

Question 7

Will water damage lead to mold?

Accepted Answer

Yes! Mold can start growing within 24-48 hours. That’s why immediate drying and dehumidification are critical. Dormant mold damage could be reactivated immediately if left untreated.

Question 8

How long does water damage restoration take?

Accepted Answer

Minor water damage: 1-3 daysMajor flooding and structural drying: 5-7+ days

Question 9

What does COIT’s water damage restoration service include?

Accepted Answer

Emergency water extractionDrying and dehumidificationStructural drying (walls, floors, ceilings)Mold prevention and sanitationInsurance claim assistanceProper documentation noting it was dried properly

Question 10

What should I do if my home has water damage?

Accepted Answer

Shut off the water source (if possible)Call COIT’s emergency water damage restoration teamAvoid electrical hazards and standing waterBegin drying efforts with fans and dehumidifiers if available

Question 11

Does homeowners insurance cover mold removal?

Accepted Answer

Insurance coverage varies. Mold caused by sudden water damage (like a burst pipe) is often covered, but long-term moisture issues may depend on how the policy is written.

Question 12

How can I prevent mold growth after remediation?

Accepted Answer

Keep humidity levels below 50%, use dehumidifiers, and fix leaks or water damage immediately.

Question 13

How do I know if I have mold in my home?

Accepted Answer

Common signs of mold include:Musty odorsVisible mold growth on walls, ceilings, or floorsIncreased allergy symptomsWater damage or moisture problems

Question 14

Can COIT remove black mold?

Accepted Answer

Yes! We specialize in toxic black mold removal, ensuring safe and thorough remediation.

Question 15

How does COIT remove mold?

Accepted Answer

Our certified mold remediation specialists follow a strict containment, removal, and prevention process:Mold inspection and air quality testingContainment to prevent further spreadHEPA filtration and mold removalSanitization and air purificationPreventative treatments to stop regrowth

Question 16

How long does fire damage restoration take?

Accepted Answer

Restoration time depends on the extent of the damage. Minor smoke damage may take a few days, while extensive structural repairs may take months.

Question 17

Does COIT work with insurance companies for fire damage restoration?

Accepted Answer

Yes! We work with most major insurance providers to help expedite your claim and restore your home efficiently.

Question 18

Can COIT remove the smoke smell from my home?

Accepted Answer

Yes! We use thermal fogging, ozone treatments, and hydroxyl generators to eliminate stubborn smoke odors.

Question 19

How quickly should I call for fire damage restoration?

Accepted Answer

Immediately! Fire and smoke damage can worsen over time. Contact COIT’s 24/7 emergency response team to start restoration as soon as possible.

Question 20

What does COIT’s fire and smoke damage restoration service include?

Accepted Answer

COIT provides comprehensive fire and smoke damage restoration, including:Soot and smoke residue removalOdor neutralization using advanced deodorization techniquesStructural cleaning and repairHVAC system cleaning to remove smoke contaminantsContent restoration for fire-damaged belongings

Question 21

Does COIT offer color sealing for grout?

Accepted Answer

Yes! Our grout color sealing service restores the original look of your grout while protecting it from future staining.

Question 22

Can COIT remove mold and mildew from grout lines?

Accepted Answer

Yes! While circumstances vary, our cleaning process eliminates mold, mildew, and bacteria that build up in grout over time.

Question 23

How often should tile and grout be professionally cleaned?

Accepted Answer

We recommend every 12 to 18 months, depending on foot traffic and exposure to moisture.

Question 24

Does COIT offer grout sealing?

Accepted Answer

Yes! We apply professional grout sealant to help repel stains and moisture, extending the life of your tile and grout.

Question 25

What types of tile does COIT clean?

Accepted Answer

We clean all types of tile, including:Ceramic tilePorcelain tileTravertine tileMarble tileLimestone tileSlate tileSaltillo tile

Question 26

How does COIT clean tile and grout?How does COIT clean tile and grout?

Accepted Answer

COIT uses high-pressure steam cleaning and specialized grout scrubbing techniques to remove dirt, mold, and bacteria from tile surfaces.

Question 27

Does COIT offer rug protection treatments?

Accepted Answer

Yes! We apply fiber-protecting solutions to repel stains and extend the life of your rug.

Question 28

How often should I have my area rugs professionally cleaned?

Accepted Answer

We recommend every 12 to 24 months, depending on foot traffic and pet exposure.

Question 29

Can COIT remove pet odors and stains from rugs?

Accepted Answer

Yes! Our enzyme-based treatments neutralize pet odors and remove stains without damaging fibers.

Question 30

Does COIT provide a Rug Pad?

Accepted Answer

We can provide a rug pad upon request to protect the flooring, increase the rug’s lifespan, and prevent sliding.

Question 31

How do you clean delicate rugs like silk or Persian rugs?

Accepted Answer

We use specialized hand-cleaning techniques and pH-balanced solutions to protect delicate fibers.

Question 32

What types of rugs does COIT clean?

Accepted Answer

We clean all rug types, including:Persian rugsWool rugsSilk rugsSynthetic rugsOriental rugsShag rugs

Question 33

Does COIT offer pick-up and delivery rug cleaning services?

Accepted Answer

Yes! We can pick up your rug, clean it in our state-of-the-art facility, and return it to you cleaned and dried.

Question 34

How does COIT clean area rugs?

Accepted Answer

COIT offers deep rug cleaning services using hot water extraction, dry cleaning, or immersion washing, depending on the rug type and material.

Question 35

Can COIT remove scratches from wood floors?

Accepted Answer

We offer scratch-reduction treatments, but deep scratches may require refinishing.

Question 36

How often should I have my wood floors professionally cleaned?

Accepted Answer

Professional cleaning is recommended every 12 months for average homes and every 6 months for high-traffic areas.

Question 37

Does COIT provide wood floor refinishing services?

Accepted Answer

We offer screening and recoating services to restore shine and protect floors. However, we do not perform full sanding and refinishing.

Question 38

What types of wood flooring does COIT clean?

Accepted Answer

We clean and maintain solid hardwood, engineered wood, laminate, and luxury vinyl plank (LVP) floors.

Question 39

How does COIT clean hardwood floors?

Accepted Answer

COIT uses specialized hardwood floor cleaning machines to remove dirt, grime, and residue without damaging the wood. Our low-moisture deep cleaning process prevents warping and extends floor life.

Question 40

Does COIT offer sealing for concrete floors?

Accepted Answer

Yes! We apply protective concrete sealants to prevent staining, moisture damage, and cracking.

Question 41

How often should concrete floors be professionally cleaned?

Accepted Answer

For residential concrete floors, cleaning every 12 to 18 months is recommended. High-traffic commercial spaces may need cleaning every 3 to 6 months.

Question 42

Can COIT polish concrete floors?

Accepted Answer

Yes! We offer concrete polishing services to enhance durability and shine, reducing wear over time.

Question 43

What types of concrete surfaces does COIT clean?

Accepted Answer

We clean and restore garage floors, patios, driveways, sidewalks, commercial concrete floors, and decorative indoor concrete.

Question 44

How does COIT clean concrete floors?

Accepted Answer

We use cleaning techniques, including hot water extraction, pressure washing, and pH-balanced solutions, to remove dirt, oil stains, and grime from concrete surfaces.

Question 45

How often should I have my stone floors or countertops professionally cleaned?

Accepted Answer

We recommend every 6 to 12 months, depending on use and exposure to spills.

Question 46

Does COIT offer stone sealing services?

Accepted Answer

Yes! Sealing helps protect the stone from stains, moisture damage, and etching.

Question 47

How does COIT clean stone and tile surfaces?

Accepted Answer

We use specialized stone-safe cleaners, buffing, polishing, and sealing treatments to restore shine and protect surfaces.

Question 48

What types of stone surfaces does COIT clean?

Accepted Answer

We clean and restore marble, quartz, granite, travertine, limestone, slate, and terrazzo.

Question 49

How often should I get my furniture professionally cleaned?

Accepted Answer

We recommend upholstery cleaning every 12 to 24 months to extend furniture life and maintain freshness.

Question 50

Can COIT remove pet odors and stains from upholstery?

Accepted Answer

Yes! We use enzyme-based treatments to break down pet stains and odors at the source.

Question 51

How long does it take for furniture to dry after cleaning?

Accepted Answer

Drying time varies, but typically takes 4 to 6 hours.

Question 52

Can COIT clean delicate fabrics like silk or velvet?

Accepted Answer

Yes! Our technicians are trained to identify fabric types and choose the safest, most effective cleaning method.

Question 53

How does COIT clean upholstery?

Accepted Answer

We use hot water extraction, dry cleaning, or foam cleaning, depending on the fabric type. Our gentle yet powerful cleaning methods remove dirt, allergens, and stains without damaging furniture.

Question 54

How often should I have my dryer vent cleaned?

Accepted Answer

At least once a year or more frequently if you have kids and/or pets, notice clothes taking longer to dry, or have excessive lint buildup.

Question 55

Why is dryer vent cleaning important?

Accepted Answer

Lint buildup in dryer vents is a leading cause of house fires. Regular cleaning prevents fire hazards, extends dryer life, and improves drying efficiency.

Question 56

Will air duct cleaning reduce energy costs?

Accepted Answer

Yes! According to the National Air Duct Cleaners Association (NADCA), a clean HVAC system runs 60% more efficiently, lowering energy bills and extending the life of your system.

Question 57

How often should I clean my air ducts?

Accepted Answer

We recommend a professional air duct cleaning every 2 to 3 years, or more often if you notice excess dust, mold growth, or allergy symptoms.

Question 58

Why should I have my air ducts cleaned?

Accepted Answer

Over time, dust, pet dander, pollen, and mold can accumulate in your air ducts, reducing indoor air quality. COIT’s professional air duct cleaning removes contaminants, improves airflow, and helps with allergy relief.

Question 59

Does COIT offer carpet protection treatments?

Accepted Answer

Yes! We apply COITGuard™ carpet protector to help resist stains and prolong carpet life.

Question 60

How often should I get my carpets professionally cleaned?

Accepted Answer

We recommend getting carpets professionally cleaned every 6 to 12 months, depending on foot traffic, pets, and household needs.

Question 61

Can COIT remove tough stains like wine, coffee, or pet urine?

Accepted Answer

Yes! Our stain removal treatments target deep-set stains, including red wine, coffee, ink, and pet accidents.

Question 62

How long does it take for carpets to dry after cleaning?

Accepted Answer

Drying time varies but is typically 6 to 12 hours. Using fans and opening windows can speed up drying.

Question 63

How long does carpet cleaning take?

Accepted Answer

Cleaning typically takes 1 to 2 hours, depending on room size and soil level.

Question 64

How does COIT clean carpets?

Accepted Answer

We use a hot water extraction method (steam cleaning) to remove dirt, allergens, and stains deep within carpet fibers. Leading carpet manufacturers recommend this method every 12-18 months for maintaining carpet longevity.

Frequently Asked Questions

Fire & Smoke Damage Restoration Process

Fire Damage Insurance & Recovery