Carpet / Tile / Service Technician in Tampa
- Sales-minded and motivated by commission-based compensation.
- Comfortable communicating directly with customers.
- Confident presenting recommendations and pricing.
- Comfortable asking customers for the sale.
- Motivated to identify appropriate opportunities for additional services.
- Competitive and motivated to achieve sales and production goals.
- Friendly, professional, and customer-focused.
- Dependable and punctual.
- Detail-oriented and committed to quality workmanship.
- Capable of working independently while also functioning as part of a team.
- Willing and able to learn multiple cleaning and restoration services.
- Comfortable working inside residential homes and commercial properties.
- Able to follow company safety procedures and service standards.
- Able to operate and care for professional cleaning equipment.
- Able to perform the physical requirements of the position.
- Able to lift, move, and manipulate approximately 100 lbs. as necessary when handling equipment, supplies, and furniture.
- In possession of a valid driver's license with a good driving record.
- Able to safely operate a company vehicle and travel throughout the assigned service territory.
The COIT Service & Sales Technician is a customer-facing, commission-based position combining professional cleaning and restoration services with consultative sales.
Every customer appointment represents an opportunity to provide outstanding service while identifying additional ways COIT can help the customer maintain, clean, restore, or protect their home or business.
For example, a customer may initially schedule carpet cleaning, but during the inspection the technician may identify a need for upholstery cleaning, tile and grout cleaning, dryer vent cleaning, air duct cleaning, or another COIT service.
The technician is expected to professionally identify these opportunities, educate the customer, recommend appropriate solutions, present pricing, and ask for the sale.
COIT does not believe in high-pressure selling. Our approach is to understand the customer's needs, educate them about their options, make appropriate recommendations, and earn their business through professionalism and trust.
Compensation is commission-based and tied to sales, completed work, and production volume. This position is best suited for someone who is self-motivated and wants the opportunity to increase their earnings through sales ability, productivity, quality workmanship, and excellent customer service.
What You'll Do
As a COIT Service & Sales Technician, you will:
The Service & Sales Technician is responsible for both selling and performing COIT services. Essential functions include:
- Travel to scheduled residential and commercial customer appointments throughout the service area.
- Professionally greet customers and establish rapport and trust.
- Inspect the customer's home or business and evaluate their cleaning and restoration needs.
- Identify opportunities for additional COIT services while performing inspections and completing scheduled work.
- Educate customers about available services, cleaning processes, and recommended solutions.
- Explain the benefits and value of recommended services.
- Prepare and present pricing and service options to customers.
- Ask for the business and close sales.
- Professionally recommend additional services without using high-pressure sales tactics.
- Perform all customer-approved services safely, efficiently, and according to COIT standards.
- Provide excellent customer service from the initial inspection through completion of the job.
- Maintain productivity and production levels consistent with company expectations.
- Safely operate, load, unload, set up, and maintain professional cleaning equipment.
- Move and manipulate furniture as necessary to perform services.
- Maintain company vehicles, tools, supplies, and equipment in a clean and professional condition.
- Complete required customer records, job documentation, invoices, and other paperwork.
- Build relationships that encourage repeat business, referrals, and long-term COIT customers.
Services may include:
- Carpet cleaning
- Tile and grout cleaning
- Tile and grout ColorSeal
- Upholstery cleaning
- Area rug cleaning
- Air duct cleaning
- Dryer vent cleaning
- Hardwood and laminate floor cleaning
- Natural stone cleaning and restoration
- Other specialty cleaning and restoration services as assigned and trained
This job description is intended to describe the primary responsibilities of the position but is not an exhaustive list of all duties.
The Service & Sales Technician may also be required to:
- Assist other technicians on larger or more complex projects.
- Participate in company training and continuing education.
- Learn additional COIT services, equipment, and sales techniques.
- Assist with loading, unloading, inventory, equipment maintenance, and organization.
- Maintain adequate supplies and materials on assigned company vehicles.
- Communicate with office staff regarding scheduling, customers, job status, and service needs.
- Assist with residential, commercial, specialty cleaning, and restoration projects as needed.
- Perform other duties reasonably assigned based on business and operational needs.
This is an active, hands-on service position that requires regular physical activity throughout the workday.
The employee must be able to:
- Lift, carry, move, push, pull, and manipulate equipment, supplies, and furniture weighing approximately 100 lbs. when necessary.
- Load and unload cleaning equipment and supplies from company vehicles.
- Safely maneuver professional cleaning equipment into and throughout customer properties.
- Move or manipulate furniture when required to complete services.
- Regularly stand, walk, bend, reach, kneel, crouch, stoop, push, and pull.
- Use stairs while carrying or maneuvering equipment when necessary.
- Perform repetitive movements associated with professional cleaning equipment.
- Work for extended periods while standing and performing physical activity.
- Work in residential, commercial, indoor, and outdoor environments with varying temperatures and conditions.
- Safely perform the physical requirements of the position throughout a normal workday.