Job Type

Full-Time

· Excellent communication skills (written and verbal)

· Proven customer service skills

· High school diploma

· 3 years experience in the Restoration Industry a must

· Strong work ethic with a foundation in customer service

· Proven leadership

· Strong mathematics skills

· Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Publisher

· IICRC certifications in Fire & Smoke Restoration and Odor Control

· Valid Driver’s License and vehicle

Position Summary

Under the direction of the Operations Manager, the Contents Manager will supervise crewmembers, and participate in ensuring a successful pack-out, transport, cleaning, and pack-back and inventory control. The Contents Manager will coordinate all emergency response to fire damage, contents inventory, packing, moving, storage and cleaning of all contents with a high degree of detail and customer service. This position is responsible to maintain all contents are safely stored and secured when not being processed. They will coordinate all jobs to make sure priority contents are processed quickly, all other contents are processed in a timely manner, and all deadlines are met.

Essential Functions

· Be a good ambassador/representative for COIT Services, Inc. This includes wearing appropriate business attire and COIT Identification Badge.

· Provide prompt and professional service to all customers. This includes being polite, courteous and respectful.

· Use electronic photo inventory system and maintain accurate inventory records and documents as required by the job

· Use Job Management System

· Use Xactimate and XactAnalysis for billing & communication

· Responsible for field supervision and leadership in the contents department

· Responsible for ensuring efficiency, quality and ensuring jobs come in on time and on budget

· Execute scopes of work set forth by Project Managers

· Stay up to date with state of the art cleaning products, methods and systems

· Ability to communicate professionally with all parties involved (clients, adjusters, project managers, techs) and document communication in CRM system.

· Provide the highest level of customer care

· Ensure proper safety protocols and laws are being followed on job sites and in cleaning facility

· Ensure work is completed according to specification

· Completes all reports in a timely manner

· Communicates with customers and prospects according to established company standards (i.e. sending out follow-up correspondence within 24 hours).

· Assists with billing, follow up regarding accounts receivables and invoices.

Other Duties

Attends department meetings as required.

· Maintains effective working relationships and acts in a manner most beneficial to the company.

· Maintains accurate records.

· Meets corporate standards for attendance and timeliness.

· All other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is somewhat physical. There may be extensive walking, standing, stooping, bending, and moving contents, carrying heavy items, loading and unloading trucks.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the Operations Manager and/or Director of Restoration Services.

General Information

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Personal Info

If the job requires, do you have the appropriate valid driver's license?

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Are you at least 18 years old?

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if under 18, hire is subject to verification that you are of the minimum age.

Present legal right to live and work in the country

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Employment History

I am a current employee of Coit Cleaning & Restoration

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Approval

I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.

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Fire Restoration Project Manager in Seattle