Content Restoration

As important as it is to restore water-logged floors or soot-stained walls after water or fire damage, COIT knows that you’re also worried about your furniture, valuables, clothing, and other possessions. Our content cleaning and restoration methods represent the state of the industry.

We first conduct a photographic inventory of all items using SmartPack software* to ensure that your belongings are always accounted for during the content restoration process. We will then pack up your belongings: bubble-wrapping and boxing small items, and protecting large items with moving blankets. Your belongings are then transferred to our secure facility to be cleaned.

Restoration Processes

We clean items using several different content cleaning and restoration processes, each specific to the material at hand. Here are some items we can clean, among others:

For ordinary household items such as kitchenware and plastics, we apply the Fireline* restoration process, a careful, multi-step process that begins with a pre-washing. Next, items are cleaned in an ultrasonic cleansing bath, rinsed with deionized water, and dried.

In regards to fire damage after structural drying, COIT will mostly perform cleaning, decontamination and odor removal.

Delicate or sensitive items receive careful handwashing, while special items like documents, electronics, and business equipment receive designated content restoration treatments. Hard furniture is hand-cleaned and treated. Soft furniture undergoes water extraction, followed by appropriate hand-cleaning methods. Items that have undergone smoke damage may also require decontamination procedures.

Ozone Deodorization

Items with strong odors from either water or smoke damage may receive a ozone deodorization treatment. As the name implies, ozone deodorizers are machines that work by producing ozone, which breaks down odors at the molecular level. Your items are placed in a chamber or room filled with ozone, oxidizing the odors and leaving your belongings fresh and deodorized.


Items are packed in clean packaging materials and moved to storage. Boxes and smaller items are stored in vaults. Large items are placed on pallets and stored on racks in our monitored, climate-controlled facility. Finally, when you’re ready to receive your contents in your building, we will deliver them to you.

* Most COIT locations are fully certified and use many of these tools, there are a few exceptions, but in those cases, industry-standard practices are employed.