Restoration Project Manager in Los Angeles
Job Type
Full-Time
Desired Education Level
Bachelors
- Minimum of 5 – 7 yrs work experience in restoration services;
- Proven knowledge of industry policies, procedures and control standards
- Ability to organize and manage multiple priorities;
- Excellent oral and written communication skills;
- Ability to recognize and rectify problems;
- Driving record acceptable to insurance carrier;
- Ability to lift equipment weighing about 50 pounds;
- ASD & WRT Certifications highly desirable
- Basic mathematics skills; and
- Proven negotiation skills.
Essential Functions
- Establishes, maintains and supports company policies and procedures;
- Follows established control systems, or assists in developing, implementing and maintaining such systems;
- Demonstrate professional knowledge of all company products and services;
- Provides prompt and professional service to customers;
- Ensures proper training, certification and industry standards with all staff;
- Provides training and direction to water restoration staff;
- Inspects and provides estimates at job sites taking job measurements and notes for invoicing with supporting pictures or diagrams along with signed work authorization;
- Tracks work in progress and assures supplies and materials are ordered and time line figured. Checks completion of jobs including inspection of crews, paperwork and on-site visits. Determines the need for subcontractors, schedules and coordinates with RM;
- Maintains, grows and penetrates existing customers and accounts;
- Fields customer questions and concerns, resolving all issues, or working with appropriate staff until issues are resolved;
- Develops Work in Progress (WIP) reports for active projects;
- Provides production support as assigned or needed;
- Communicates with insurance adjusters, customers and vendors regarding job progress, billing, job completion and job supplements or revisions;
- Operates company vehicle with good judgment, obeying all laws and rule of the road;
- Supports organizational teamwork and acts as an advocate for corporate values;
- Responds to emergency situations in a timely manner. Includes being available anytime to help coordinate the Restoration Department’s response to an emergency and the availability to travel on short-notice.
Other Duties
- Maintains a high level of personal grooming and appearance;
- Wears a clean, neat, and proper company uniform every day;
- Maintains effective working relationships at all levels of the company;
- Meets company standards for attendance and punctuality;
- Attends training meetings as required;
- Maintains acceptable driving record; and
- Performs all other duties as assigned.