Dispatch in Los Angeles

Job Type
Full-Time
  • Excellent communication skills
  • Courteous and clear telephone voice
  • Excellent customer service skills
  • Previous sales experience preferred
  • Previous customer service experience desired
  • Correct English usage:  grammar, spelling, and punctuation
  • Ability to follow oral and written instructions
  • Ability to calculate figures and amounts
  • Customer relations and sales skills.
  • General use of computer software and Microsoft Office Suite

 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Essential Functions
  • Assists with daily routing procedures for the field technicians
  • Effectively confirms customer availability for appointments and back fills routes as changes occur
  • Maximizes daily revenue by efficient route management and scheduling of additional work as opportunities arise
  • Is aware of the status of each route at all times throughout the day
  • Notifies management of any and all relevant concerns as they arise
  • Updates customers and technicians regarding the status of their service appointment as needed and ensures customers have minimal need to contact the office
  • Ensures all customer service routes have been completed or communicates to management the status of each pending customer at the end of each shift of business day 
  • Communicates effectively with outside personnel and customers using phone, text, email, and in person
  • Serves as liaison between field technicians, customers, and management
  • Meets corporate guidelines with regards to attendance and punctuality.
  • Promptly and courteously answers incoming telephone calls.
  • Provide timely and accurate information to incoming customer inquiries, demonstrating knowledge of all company products, services.
  • Explains fully the benefits of additional cleaning services and obtains order information.
  • Upsells all COIT services.
  • Informs customers about proper cleaning procedures and maintenance methods. When appropriate, offers alternatives in order to avoid customer dissatisfaction.
  • Provides customer with instructions for preparation of carpeted areas or upholstered furniture to be cleaned on the scheduled day.
  • Handle customer complaints and challenging situations in a professional manner.
  • Resolves customer complaints in a manner mutually satisfactory to both customer and company. Accesses relevant information and contacts appropriate personnel
  • Provide timely feedback to the Company regarding service failures or customer concerns.
  • As appropriate, reschedules customer service appointments and schedules additional service stops
  • Contact potential customers by telephone and attempt to close unresolved sales opportunities.
  • On a daily basis, accurately completes customer invoices, updates routes, and maintains supporting paperwork.
Other Duties
  • Clerical duties as assigned.
  • Maintains efficient manual procedures during system downtime.
  • All other duties as assigned.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This position is a sedentary one. Requires sitting for extended periods of time and using the telephone (with a headset), computer monitor and keyboard.

 

General Information
Current Address Information
Address
Availability Information
Desired Job Type
Schedules Available
Personal Info
If the job requires, do you have the appropriate valid driver's license?
Are you at least 18 years old?
if under 18, hire is subject to verification that you are of the minimum age.
Employment History
Do you have a resume?
One file only.
100 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.
Most Recent Employer
Are you currently working for this employer?
May we contact
Recent Company Address
Second Most Recent Employer
Recent Company Address
Approval

I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.

Approval