Customer Service Representative in Cleveland

Job Type
Essential Functions

COIT Cleaning and Restoration Services is looking for a Customer Service Representative who is responsible for answering inbound phone calls from potential customers, educating those customers on our benefits and services, all while delivering consistently high-quality customer service. COIT is the largest specialty cleaning and restoration company in Northeast Ohio. We are a family-owned business with a close-knit culture and 70 years of experience. At COIT Cleaning and Restoration Services we aim to be the number one referred service company in Northeast Ohio.

We are looking for a Customer Service Representative who will:

  • Answer inbound telephone calls from potential customers inquiring about our wide range of services.
  • Educate the customer on our services and advise on of the benefits of our available service options.
  • Fully present products and services in conjunction with obtaining accurate order information from the customer.
  • Quote our services over the phone and schedule service appointments with a focus on providing the value/quality of the services.
  • Follow scripts in a conversational and natural format while displaying a consistent upbeat and helpful personality.
  • Dispatch/support our outside sales/technicians via appointment verification, rescheduling and relaying same day service information.

Job Requirements:

  • Applicants must be reliable, customer-oriented and willing to be part of a team.
  • Outstanding personal skills and the ability to think on your feet is a necessity.
  • Must be an outgoing, personable individual who makes a good first impression with customers.
  • Courteous and clear telephone voice
  • Previous customer service, Call Center, CSR, or related experience desired
  • Correct English usage: oral and written instructions
  • Microsoft Office suite and computer/email experience

Job Type: Full-time, Flexible hours

We are an equal opportunity employer and value diversity at our company. We are also a drug free workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.