Preferred Customer Service Rep in Bay Area

East Bay
Job Type
  • Excellent customer services skills.
  • Courteous and clear telephone voice.
  • Strong knowledge of English grammar, spelling, and punctuation.
  • Ability to follow oral and written instructions
  • Ability to work cooperatively and effectively with others
Position Summary

COIT, a leader in the specialty cleaning and restoration industry is currently seeking a full-time Preferred Customer Service Representative. Under general supervision, places daily telephone calls from a report generated from our customer database. The Preferred Customer Service Representative proposes Coit come out and give a free written estimate or do the actual cleaning on any of our services, and may offer a greater discount than the current advertised special.

Essential Functions
  • Contacts potential customer by telephone and attempts to schedule dates for estimates or cleaning appointments
  • Sells additional products and services 
  • Maintains a minimum level of appointments scheduled per hour. This department standard is to be determined by General/Operations Manager.
  • When appropriate, resolves customer concerns to satisfaction of company and customers. Otherwise directs the customer to the appropriate manager for resolution of the concern
  • Informs customers and proper cleaning procedures and maintenance methods
  • Demonstrates professional knowledge of all company products and services 
  • Satisfactorily completes daily paperwork procedures
  •  Follows established policies
  • Meets corporate standards for attendance and timeliness
Physical Demands
  • This position is a sedentary one.  Requires sitting for extended periods of time and using the telephone (with a headset), computer monitor and keyboard.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position description in no way states or implies that these are the only duties to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.
General Information
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Are you at least 18 years old?
if under 18, hire is subject to verification that you are of the minimum age.
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I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.